Activation and first charge
Dominio System does not offer a free trial period. When you subscribe you provide a valid payment method and the first period is charged when your account is activated. Before you confirm, you will clearly see the plan, amount, and billing frequency.
You may cancel at any time from your dashboard, in the same number of steps it took to subscribe; cancellation prevents any future charge.
Refund policy after first charge
Once a paid subscription is activated, no refunds will be issued for payments already processed.
This includes:
- Full monthly payments already charged
- Automatic renewals
- Plan upgrades already billed
- Any active subscription at the time of cancellation
This policy applies to service actually rendered and does not limit the non-waivable rights granted to you by the consumer protection law of your country. If the Service was substantially unavailable due to a cause attributable to Dominio System, you may request a proportional credit or the corresponding refund.
Subscription cancellation
You can cancel your subscription at any time from your Dominio System dashboard or by emailing soporte@dominiosystem.com.
Effects of cancellation:
- Stops future charges from the next billing cycle
- Maintains full access until the end of the current paid period
- Does not generate a refund for the current period
Exceptions (refunds will be issued)
We will issue a full refund in the following cases:
- Duplicate charge due to technical error: if due to a glitch in our system or Stripe, the same charge was processed twice, we refund the duplicate within 5–10 business days.
- Charge after confirmed cancellation: if you cancelled your subscription and a charge was still processed in the next cycle, we refund that charge in full.
- Unauthorized charge: if you detect a charge you did not make, contact us immediately for investigation and refund where applicable.
How to request a refund under exceptions
Send an email to soporte@dominiosystem.com with:
- Subject:
[REFUND] Request — [your account email] - Description of the charge in question
- Date and amount of the charge
- Screenshot of the statement or Stripe receipt if available
We respond within 48 business hours. If the refund is approved, it is credited to the same card used within 5–10 business days (subject to issuing bank timing).
Disputes with your bank (chargebacks)
Chargebacks arising from proven fraud or abusive use may result in the suspension of your account, with prior notice where possible. Disputing a legitimate charge does not affect your consumer rights; we ask that you contact us first, as most disputes are resolved in under 48 hours.
Contact
Email: soporte@dominiosystem.com
Company: Dominio System LLC
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Dominio System reserves the right to update this policy. Changes will be communicated by email to active subscribers at least 30 days before the effective date.